Access to shared folders

Question

I have lost the ability to join several folders that have been shared with me.&nbsp; This does not affect all my shared folders.&nbsp; I have not removed my access from the folders.&nbsp; When I try to open the affected folders I get a message that says "We were unable to complete your request,"&nbsp; I have plenty of available space and the affected folders do not exceed the space I have available.&nbsp; What could the problem be?

Megan · Answer

Glad to see that everything is working again AHaw!
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Please keep an eye out, and let us know if this happens again. Thanks!

Jay · Answer

Hi AHaw, thanks for bringing this to our attention.
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Could you try switching browsers to see if this helps?
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Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
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Keep me updated with any progress!

AHaw · Answer

I have done all of those things to no avail.

Megan · Answer

Hi AHaw, what exactly is reported in your plan tab at the moment, in regards to your account's quota?
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Can you send us a few screenshots showing the error message, and the size of the folder you have issues with?

AHaw · Answer

I'm not sure why, but after opening and closing a couple of the folders that I could get into I can now get in to all of them again.&nbsp; When I started I had 165.56MB of 2GB.&nbsp; I tried to open a folder that said it was 214MB and got the error (screenshot below) then I opened one folder that said it was 2GB in size without an error (it said I was using 1.85GB of 2 GB), closed it again (went back to 165.56MB) then tried opening one of the problem folders and found that it was working again.&nbsp; At no time did it warn me any of the folders I was trying to open were too big for the space I had available.&nbsp; Not sure why it stopped working or why it started again but it's working and I'm keeping my fingers crossed!

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Access to shared folders

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