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App always updating thousands of files
Since a few weeks, my Dropbox app is always updating thousands of files, whenever my computer is started, taken out of sleep or hibernation. I think it started after I used Dropbox to briefly store a lot of small files on a secondary laptop. Searching on the internet, I have found more people with similar problems and I have tried some of the suggested solutions, but so far to no avail. This is on Windows 11, Dropbox plus subscription with selective sync enabled (my whole dropbox doesn't fit on the laptop).
What I have done: remove and reinstall Dropbox; remove, delete dropbox cache folder, reboot laptop, reinstall Dropbox. At first the reinstall seemed to work but it didn't solve it permanently. Any other suggestions?
Hi gjwolfswinkel, thanks for the screenshots!
It seems you're using the beta version of our app. To eliminate the possibility of this causing the syncing issue, can you try going into your account settings on the Dropbox website, and turning Early releases off?
After that, install one of the stable builds of the Dropbox application.
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Oh, yeah I did do that a couple of times. However, I left for the weekend, came back this a.m. and rebooted my computer, and now I have a notice that everything is up to date. So I guess for now it is fixed. Thanks for all the help.
Well, now, two hours later, we're back at updating 3,157,000+ files, putting a drag on my computer again. Sigh...
I ended up deleting Dropbox Desktop App and then reinstalling it yesterday. It has been updating the files I selected, and we're down to 155,000 ish. Let's hold off on the ticket to see if it stops continually updating after it has completed all current updates from the re-install. I'll let you know one way or the other when that is completed. Thanks!
A new day, a nice resolution. The deletion of and re-adding Dropbox Desktop seems to have worked. All files are now synced, and I'm not having any further issues so far. I believe the problem could perhaps be related to QuickBooks files. I have the QB program on my desktop, but I have the actual file that I access on Dropbox so that I can access it from home or from my laptop if I have to be on the road and process payroll. It always seems to take a very long time to sync the QB file, and I believe that is the file that might have caused the sync to get stuck. Don't know for sure, but wanted to pass that on for your information. Thanks for all your help!
