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Forum Discussion

rpfaffmann 's avatar
rpfaffmann
Helpful | Level 5
10 months ago

Approving a shared file from email gives me an error

I have called support 2-3 times about this problem. It is hurting drop box reputation for reliability especially when the problem occurs during a critical communication with my clients. The problem: ...
Error Messages
Permissions
Shared Files
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey rpfaffmann - sorry to hear about this.

Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system?

Also, can you clarify if you noticed this on an individual account or a team one?

Any additional information or screenshots are more than welcome!

  • rpfaffmann 's avatar
    rpfaffmann
    Helpful | Level 5
    9 months ago

    It is from our  teams folder

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Have you enabled external sharing as outlined here then rpfaffmann ?

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