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Forum Discussion

klang999's avatar
klang999
Explorer | Level 3
4 years ago

Backup status : Error

After cancelling a backup I'm trying to redo that backup, but I'm getting an error message under status, even though I permanently deleted the first  backup.  Thanks for your help!
Dropbox Backup
Error Messages
matsuli's avatar
matsuli
Explorer | Level 3
3 years ago

1. No dialogue when I connect an external drive

 

2. External drive not used on other computers

 

3. Sync status says all synced.

 

...In the meantime I have deleted the old backup and have started to backup the external from fresh; I'm just not sure it is working

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi matsuli, are you referring to the sync status on the Backups page for that external drive?

  • matsuli's avatar
    matsuli
    Explorer | Level 3
    3 years ago
    Yes, on the backups page
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      If the sync status shows up as green, then it means it's backed up the drive. If you add, edit or delete files on the external drive, then it would sync those changes to the site. Does this occur for you now?

      • matsuli's avatar
        matsuli
        Explorer | Level 3
        3 years ago

        Having deleted the backup that showed error, and starting again from scratch I cannot see any new backup as it now may be in progress. But it is 1.2TB

         

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