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Forum Discussion

klang999's avatar
klang999
Explorer | Level 3
4 years ago

Backup status : Error

After cancelling a backup I'm trying to redo that backup, but I'm getting an error message under status, even though I permanently deleted the first  backup.  Thanks for your help!
Dropbox Backup
Error Messages
matsuli's avatar
matsuli
Explorer | Level 3
3 years ago
Yes, on the backups page
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

If the sync status shows up as green, then it means it's backed up the drive. If you add, edit or delete files on the external drive, then it would sync those changes to the site. Does this occur for you now?

  • matsuli's avatar
    matsuli
    Explorer | Level 3
    3 years ago

    Having deleted the backup that showed error, and starting again from scratch I cannot see any new backup as it now may be in progress. But it is 1.2TB

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      If there is a new backup, then it should be visible there, even if files are still syncing. Have you tried clicking on 'Manage backups' to see if the external drive is detected in the system?

      • matsuli's avatar
        matsuli
        Explorer | Level 3
        3 years ago

        Nothing showing up...

         

        Web is not showing a new backup

         

        App on macbook is showing a backup in progress

         

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