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Forum Discussion
Backup status : Error
After cancelling a backup I'm trying to redo that backup, but I'm getting an error message under status, even though I permanently deleted the first backup.
Thanks for your help!
Having deleted the backup that showed error, and starting again from scratch I cannot see any new backup as it now may be in progress. But it is 1.2TB
Jay
Dropbox Community Moderator
Dropbox Community ModeratorIf there is a new backup, then it should be visible there, even if files are still syncing. Have you tried clicking on 'Manage backups' to see if the external drive is detected in the system?
Nothing showing up...
Web is not showing a new backup
App on macbook is showing a backup in progress
- Jay
Could you attach a screenshot showing the message you're getting about a backup in progress on the Mac?
As below, there is a spinning ball on the grey rectangle...this is in the app on the mac
Dropbox version: 164.4.7914
Mac OS Extended (Journaled) format
- Jay
According to the Dropbox desktop application, what is the backup status in the 'Sync and backups/ tab? A screenshot would help greatly.
my dropbox desktop application (on mac) doesn't have a 'sync/and backups' tab.
- Hannah
Hey matsuli, sorry to jump in here, but can you please send us a screenshot of the tabs you see in your Dropbox preferences?
Here we go
All it shows is backing up of my mac local folders, not the external drive.
It seems as if Dropbox app is not recognising the drive
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