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Forum Discussion

klang999's avatar
klang999
Explorer | Level 3
4 years ago

Backup status : Error

After cancelling a backup I'm trying to redo that backup, but I'm getting an error message under status, even though I permanently deleted the first  backup.  Thanks for your help!
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matsuli's avatar
matsuli
Explorer | Level 3
3 years ago

As below, there is a spinning ball on the grey rectangle...this is in the app on the mac

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshots, matsuli!

 

Can you please send a few more details on the external drive you’re trying to back up? Is it HFS+/APFS/exFAT/FAT32-formatted, for example?

 

Also, what’s the app version of your Dropbox app?

  • matsuli's avatar
    matsuli
    Explorer | Level 3
    3 years ago

    Dropbox version: 164.4.7914

    Mac OS Extended (Journaled) format

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