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Forum Discussion

klang999's avatar
klang999
Explorer | Level 3
4 years ago

Backup status : Error

After cancelling a backup I'm trying to redo that backup, but I'm getting an error message under status, even though I permanently deleted the first  backup.  Thanks for your help!
Dropbox Backup
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matsuli's avatar
matsuli
Explorer | Level 3
3 years ago

As below, there is a spinning ball on the grey rectangle...this is in the app on the mac

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

According to the Dropbox desktop application, what is the backup status in the 'Sync and backups/ tab? A screenshot would help greatly.

  • matsuli's avatar
    matsuli
    Explorer | Level 3
    3 years ago

    my dropbox desktop application (on mac) doesn't have a 'sync/and backups' tab.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey matsuli, sorry to jump in here, but can you please send us a screenshot of the tabs you see in your Dropbox preferences?

  • matsuli's avatar
    matsuli
    Explorer | Level 3
    3 years ago

    Here we go

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey matsuli, sorry to jump in, but could you send us another screenshot showing the app's exact status as shown in your menu bar at the moment? 

     

  • matsuli's avatar
    matsuli
    Explorer | Level 3
    3 years ago

    All it shows is backing up of my mac local folders, not the external drive.

     

    It seems as if Dropbox app is not recognising the drive

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi matsuli, could I send you an email, in order for us to have a closer look into this? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi matsuli, I just sent you an email.

     

    I'll be happy to troubleshoot further with you there. 

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