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klang999's avatar
klang999
Explorer | Level 3
4 years ago

Backup status : Error

After cancelling a backup I'm trying to redo that backup, but I'm getting an error message under status, even though I permanently deleted the first  backup. 

Thanks for your help!

Dropbox Backup
Error Messages

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey matsuli, sorry to jump in, but could you send us another screenshot showing the app's exact status as shown in your menu bar at the moment? 

     

  • matsuli's avatar
    matsuli
    Explorer | Level 3
    3 years ago

    All it shows is backing up of my mac local folders, not the external drive.

     

    It seems as if Dropbox app is not recognising the drive

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi matsuli, could I send you an email, in order for us to have a closer look into this? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi matsuli, I just sent you an email.

     

    I'll be happy to troubleshoot further with you there. 

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