Backup status : Error

Done!

When you have some free time, please reply back to my email, and we’ll take it from there.

Hi, the question is : Is it possible to rename a backup?

Thank you

Hey there! 

At the moment, it shouldn’t be possible to rename your Dropbox backup, I’m afraid.

I need help to get dropbox to backup my external drive again. Current status when I connect the drive is "error". The dropbox instructions are to re-connect the drive. Doing this doesn't work. Do I need to delete the existing backup and start afresh?

Hey matsuli, thanks for bringing this to our attention.

Can you let us know what you see, when you plug in your external drive to your computer? Does that bring up any dialog?

Are you using this external drive on other computers as well?

And what's the sync status of the Dropbox application, when you hover your mouse over the Dropbox icon in your menu bar?

1. No dialogue when I connect an external drive

2. External drive not used on other computers

3. Sync status says all synced.

...In the meantime I have deleted the old backup and have started to backup the external from fresh; I'm just not sure it is working

Hi matsuli, are you referring to the sync status on the Backups page for that external drive?

If the sync status shows up as green, then it means it's backed up the drive. If you add, edit or delete files on the external drive, then it would sync those changes to the site. Does this occur for you now?

Having deleted the backup that showed error, and starting again from scratch I cannot see any new backup as it now may be in progress. But it is 1.2TB