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Basic plan storage free - sync halted
Greetings! I have a basic plan at the moment, tried to sync files (mostly pics) after parents passed. Seems I used more than the 2 G allowed, so sync stopped. Now I deleted many files on my MAC so it says there are only 430G to sync (under "finder / Dropbox") but Dropbox itself will not restart sync and says it's still over the max limit. Can you hep please?
5 Replies
- Walter
Dropbox Community Moderator
Hi there ColonelBuffB52 - sorry to hear about your syncing issue.
Could you please send me a screenshot of the app's exact status and version as shown in your menu bar or the error you're getting so that I can have a visual too?
Thanks!
Sure Walt! first, let me correct my typo above, I've deleted files to sync to only 450M, (not G).
Here are the screen shots:
Thanks for any help you can provide.
Jeff
- Megan
Hey there, ColonelBuffB52, and what do you see when visiting your plan page online?
It says I have the option to contact you via this chat.
- Megan
It should give you some more info in regards to your account's plan ColonelBuffB52.
Provided that you see something different, then feel free to send us a screenshot of the page that you see.
