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Sujeet12's avatar
Sujeet12
Explorer | Level 4
3 years ago
Solved

Cannot make files available offline

I have shared folder in dropbox, whose files i can view from browser, but they are not visible in offline folder of dropbox. I tried syncing, but nothing appears.

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7 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Sujeet12, thanks for bringing this to our attention.

     

    Is this definitely a shared folder that is visible in your Dropbox account, or a shared link to a folder?

     

    This will help me to assist further!

  • Sujeet12's avatar
    Sujeet12
    Explorer | Level 4
    3 years ago

    Hi 

    It is a shared folder, and i can see and open files inside folder through browser, but they are not visible in folder on hard drive.

  • Sujeet12's avatar
    Sujeet12
    Explorer | Level 4
    3 years ago

    Hi,

    I have checked selective sync and file names too, still does not work.

     

  • Sujeet12's avatar
    Sujeet12
    Explorer | Level 4
    3 years ago

     

    files in folder above are unable to sync to hard drive

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshot Sujeet12 

     

    Can you send me another full-page screenshot showing the shared folder on the website? 

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