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taskleton's avatar
taskleton
Explorer | Level 3
2 years ago
Solved

Cannot see all of my files

New office iMac, running Sonoma 14.2.

Shared Dropbox account with hubby.

In Finder I can can only see "me only" files, not our shared "root directory". 

Can see all files in Dropbox.com. Btw: all files are online only.

Bought another iMac in 2023, did the install and everything went smoothly. On that machine I can see all files in Finder.

Have Dropbox Standard with 3 licenses (only using 2 currently).

Help! Not a techie so please keep it understandable. Thanks!

 

desktop
Dropbox Basic
sync
  • Jay's avatar
    Jay
    2 years ago

    Thanks for the images. Do you have selective sync enabled and preventing entirely folders from being visible on your computer?

8 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi taskleton, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing the Dropbox folder as it appears in Finder and on the website to understand what you're experiencing?

     

    This will help me to assist further!

  • taskleton's avatar
    taskleton
    Explorer | Level 3
    2 years ago

    And now this came up when I tried to save a file in one of my Lynn Taska (me) file folders:

    [Removed as per Community Guidelines]

    I was able to grant myself access but why was I asked this? This is all odd

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the images. Do you have selective sync enabled and preventing entirely folders from being visible on your computer?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to have helped out on this matter, enjoy the rest of your week!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No problem, all done!

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