Good Afternoon, Thanks for your email, We contacted you/Dropbox Support because we have tried the Chatbot, the Help Center and community multiple times with no success, this is the only way we could figure out how to get help, I ask that you please try to help us...The issue is we are Sharing a Folder to people and its (the shared folder) is showing that the people have access to the Folder in our Dropbox account and also in their Dropbox Account, however when they go to open up the Folder in their Dropbox it's says Can't Display Link/ the Link does not exist... How do you fix this? Best Regards, Motivated Military Movers

Hey all, thanks for bringing this to our attention. I checked in with our Team, and it seems that we have been keeping an eye on it, and this is under our radar. Although we don't have a specific timeframe, we expect to work on it next year. We'll keep you updated!

Hi MotivatedMover, let's jump right into this! Based on what you described, it seems you're sharing a shared link, not a shared folder, right? Are they using the same link that you're using, and it's working for you but not them? If so, I'd try clearing the browser's cache/browsing history and trying again, or try another browser. Also, are you the owner of the content? And have you either removed the link or deleted the file? Keep me posted!

Thanks for your reply Megan! I am sharing a shared folder not a link, I am the admin for the shared folder, the persons I am sharing the folder with have access to the folder, however when they open the folder the error message "Can't Display Link/The Link does not exist" comes up. Please advise what to do.

Hey MotivatedMover, hope it’s OK to jump in. Do you mind sharing a screenshot of the error they see exactly on their end? Have you shared any other folders with them, and if yes, do they see the same error when trying to access them?

I ve shared other folders with no issue like the one I am having

Can't Display Link/The Link does not exist

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Alain_Brassard
Explorer | Level 3
3 years ago
Hi Walter,

I just try to create 2 new folders, on without french accents, one with accents. I successfully shared both.

So the problem does not seem to be related to that after all.

It seems to be specific to some folders, but I still have no clue what's the cause.

Here are the attached screenshots "inline" in the chat. Sorry for the links (I thought that DropBox links would be fine for you 🤣).
Walter
Dropbox Community Moderator
3 years ago
And do your collaborators get this error when accessing the shared link to the folder from a mobile device or does this happen on a desktop too or when using a web browser?
Alain_Brassard
Explorer | Level 3
3 years ago
Same error from a Web Browser (Chrome) on a PC (Windows 10).
But interestingly, this time, using Chrome instead of the mobile app, the folder was synchronized, despite the error message.

When using the app on a phone or an iPad nothing happens after the error message is displayed, nothing get synchronized.
That said... it looks like a trend, but I'm not 100% sure.
What's sure is that the error message is wrong, the link should be valid, the folder exists 🙂
Hannah
Dropbox Community Moderator
3 years ago
Hey Alain_Brassard, another thing your new member can try, after you've invited them, they can login to their account on dropbox.com, go to the "shared" tab and add the folders from there.

I hope this helps as well.
Alain_Brassard
Explorer | Level 3
3 years ago
Hi,
My friend was able to see the folder in the « shared » tab on DropBox web site!
Thanks!

So the bug seems mostly being an invalid « Add to DropBox » link in the invite email sent to invited users!
Walter
Dropbox Community Moderator
3 years ago
Thanks for keeping us in the loop Alain_Brassard

We're glad to it's sorted now and also noted your feedback about this in our system.

Let us know if you have anything else to add or ask.
Alain_Brassard
Explorer | Level 3
3 years ago
Hi again Walter,
Unfortunately the workaround you suggested does not seem to work.

As you suggested, I went in the iOS DropBox app and clicked on « shared » in the home tab.
The newly shared folder exists, but it still shows the same error message « This link does not exist ».

So back si square one 😞
Some folders just refuse to be shared with new members (while existing members can still access).

It really points to a bug in DropBox sharing invite links, on some specific folders.

One hint maybe: this seems to happens on very old folders that have been shared for more than 10 years. Not sure if it’s really related, just an unconfirmed observation.
Maybe some maintenance update/migration on DropBox servers went wrong on these folders.

Let me know if you have any workaround in mind or if your engineering team can find a fix.

Thanks!
Walter
Dropbox Community Moderator
3 years ago
Thanks for the additional information on this and sorry for the late response Alain_Brassard

Could you clarify if the folders you're trying to share are part of your backups in Dropbox or if they're normally stored on your account by any chance?
Alain_Brassard
Explorer | Level 3
3 years ago
Hi Walter,
I don't use Dropbox backups.
These are just plain standard folders that exit since at least 20 years and successfully shared with other people.

Inviting new members just stopped working recently (pas few months) with that "link does not exist" error, while it was previously working fine. Same folder. Same account. No change on my side.
Walter
Dropbox Community Moderator
3 years ago
In that case, may we reach out via email to have a further look internally at this point Alain_Brassard?