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SparksofEmber's avatar
SparksofEmber
Explorer | Level 4
2 years ago

Creating new folders boots me to the main Dropbox area

I'm having an annoying glitch where every time I make a folder, it makes the folder but immediately boots me out to the main Dropbox area. Then I have to navigate back to where I was working. Is this a bug or what's going on?  (I'm working within the browser, not in the app.)

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey SparksofEmber, sorry to hear about this.

     

    Have you by any chance cleared your browser's cache since you first noticed this? What about using another browser?

     

    Keep me posted please!

    • SparksofEmber's avatar
      SparksofEmber
      Explorer | Level 4

      I haven't tried clearing my cache yet but I just tried in Edge (I usually use Chrome) and the exact same thing happened. It boots me out to the main Dropbox area and I get a message that the folder I just created does not exist even though it now does.

    • SparksofEmber's avatar
      SparksofEmber
      Explorer | Level 4

      And I just cleared my cache and signed back in - same error again.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for giving that a go, SparksofEmber

         

        Can you take one extra step and try this via an incognito window on your browser instead? 

         

        If the issue persists, I'd like you to send me a screenshot of the error you're receiving, as well as one more showing the newly-created folder.

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