Delays in syncing after the macOS update

Thanks for bringing this to our attention, Miggy1234.

Are you referring to a member of a Dropbox Business team?

And are you currently reaching out to us from the particular member's Dropbox account?

If not, can you please ask them to reply to this thread from their account directly?

Thanks in advance.

Hello Hannah, 

- Yes, we are business that uses Dropbox services

- Yes, the rest of our team is not experiencing this issue. They've downloaded and are successfully using the newest Dropbox version

I appreciate your time! 

Thanks for the update here, Miggy1234!

Can you please let us know the exact version and sync status of the Dropbox app on the particular computer?

You'd need to hover the mouse over the Dropbox icon, to see this info.

Thanks Hannah, 

Version: v173.4.6706

Current Status is 'Sync'

The attached image is what is seen and experienced before, during and after the download is completed. The program seems to complete successfully, even leading her through the tutorial window that pops up. However not successful. 

I truly appreciate the help!

Hi Miggy1234, just to confirm: is the app still syncing content at the moment, or is it up to date? 

As for the "Dropbox for macOS is now ready" notification, can I reach out to you via email, in order for us to have a closer look into this? 

Hello Megan,

I'm confident that the update has been 'performed' and it is now 'completed', however, the dropdown update is still present/available and their may be some delays that are taking place. 

Yes please - [email removed as per Community Guidelines]

Hi Miggy1234, I just sent you an email, I'll see you there!