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Miggy1234's avatar
Miggy1234
Explorer | Level 3
3 years ago

Delays in syncing after the macOS update

Hello All,    A member of my team is experiencing delay's in 'Syncing' after the latest MacOS update. After update completion the Dropbox dropdown (top of the screen header), still says that the ...
desktop
Mac
sync
Miggy1234's avatar
Miggy1234
Explorer | Level 3
3 years ago

Thanks Hannah, 

 

Version: v173.4.6706

Current Status is 'Sync'

 

The attached image is what is seen and experienced before, during and after the download is completed. The program seems to complete successfully, even leading her through the tutorial window that pops up. However not successful. 

I truly appreciate the help!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Miggy1234, just to confirm: is the app still syncing content at the moment, or is it up to date? 

 

As for the "Dropbox for macOS is now ready" notification, can I reach out to you via email, in order for us to have a closer look into this? 

  • Miggy1234's avatar
    Miggy1234
    Explorer | Level 3
    3 years ago

    Hello Megan,

     

    I'm confident that the update has been 'performed' and it is now 'completed', however, the dropdown update is still present/available and their may be some delays that are taking place. 

     

    Yes please - [email removed as per Community Guidelines]

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Miggy1234, I just sent you an email, I'll see you there!

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