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colbykeyz's avatar
colbykeyz
New member | Level 2
11 months ago

Dropbox Backup of the external drive is nowhere to be found, now that the SSD was stolen.

I had Dropbox Backup set to automatically back up my external SSD once a day at 11pm. The SSD was stolen yesterday but there are no backups on the Dropbox Backup website even though the SSD was plugged in to my iMac the past several weeks 24/7 with internet connection besides last night.

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey colbykeyz, let's jump right into this! 

     

    Is your Backup Page online entirely empty? 

     

    If you use our search bar online, and try to locate some example file names of content that existed inside your external drive, do you see any results? 

     

    Also, when was the last time you saw your external drive content online using our website? 

     

    Keep me posted, and we'll take it from there!

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