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dougt1's avatar
dougt1
Explorer | Level 3
2 years ago

Dropbox not working. Info is not readable or syncing to other devices

Dropbox has worked fine for years and I have not changed anything.  I use 3 devices so information changed on one is changed on the others.  This stopped happening.  What I input on one device does not change on the other devices.  What should I do?

sync

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  • dougt1's avatar
    dougt1
    Explorer | Level 3
    2 years ago

    I see many devices on my account. How do I know which of these devices are valid? For example, there are several iphones. How do I know which one is my current iphone? The only iphone with recent

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi dougt1, thanks for bringing this to our attention.

     

    You can view your connected devices from this page. It will show the last time the device accessed your account, if it is still linked. Once unlinked, it would be deleted from that page.

     

    If files aren't syncing from one device to another, then it could mean that the app isn't running, or another issue is preventing syncing. If you could provide more information, such as which device isn't getting updates, with would help me out.

     

    Keep me updated with any details.

    • dougt1's avatar
      dougt1
      Explorer | Level 3
      2 years ago

      I input info to DESKTOP-24KAUHB and it is not updating either iphone or DESKTOP-EI4EOTI

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Is the Dropbox desktop application installed on 24KAUHB, and is it running normally? 

         

        If you see the icon in the system tray, click it and tell what it says on the bottom left.

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