Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

Jenny Jane's avatar
Jenny Jane
New member | Level 2
10 months ago

Dropbox sync icons are missing on MacOs

Fellas,

Dropbox sync icons are missing on our macs, all our macs are on Apple silicon and macOS version 14.5 or above. 

Any idea how to fix it?

desktop
Mac
sync

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Jenny Jane - sorry to hear about this.

     

    Can you please let me know the app's exact status and version as shown in the menu bar of the affected devices?

     

    Also, did you try rebooting since you first noticed this?

     

    Any additional information or screenshots are more than welcome!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!