Dropbox won't sync files onto my computer, and is stuck on indexing

I have been dealing with a Dropbox issue for literal months now. I have contacted them for a third separate time asking for support. 

 

My Dropbox won't sync files onto my computer. It is always stuck on indexing. I have done lots of searching online. I have uninstalled and reinstalled the dropbox app. I even completely reset my entire computer to try and fix this issue. 

 

Every time I have reached out to Dropbox support I get these generic lines of communication. And they always direct me to links on their website for how-tos and support. I don't feel like I have ever been connected to an actual person who has any interest in fixing this error for me.

 

The last time I sent a message I laid out all the details. What I had tried. What I had been told before. And that it is still not working. 

And they send me a message that barely has any relation to my issue. They communicate the most basic and obvious information.

 

My company has been using Dropbox Business for YEARS. I can't believe that they have no interest in actually solving this issue. My work has been so incredibly disrupted by having to maneuver exclusively on the dropbox website. 

 

If any business came to me asking for advice on file storage, my only recommendation would be to not use Dropbox at all.