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Nepxh04's avatar
Nepxh04
New member | Level 2
5 years ago

'Empty files cannot be uploaded'

I have recently set up a basic account to try Dropbox out. I have successfully managed to upload some videos and photos from my iphone to my dropbox account. I have hardly used any of the allowance I...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey Nepxh04, welcome to Dropbox and to our Community!

Can you please clarify how you're uploading your files?

Are you using a browser or the Dropbox mobile app?

A screenshot of this error would also be very helpful, if you can send one.

Thanks!
Nepxh04's avatar
Nepxh04
New member | Level 2
5 years ago

Browser.

 

I think I might have sorted it. The photos and video i took are on my phone but when you click on properties it says they have 0 data next to them. So bizarre so I think it might be something to do with the way I took the photos and video maybe?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for the update on this!

    It does sound like it has to do with the device. Try restarting it to see if that helps.
    • ZAGG's avatar
      ZAGG
      Helpful | Level 6
      5 years ago

      Is there a chance you have an iPhone and the files are actually stored in iCloud rather than on your phone?

    • DumbbellFan's avatar
      DumbbellFan
      Explorer | Level 4
      4 years ago

      Hi all,

       

      I had the same issue but found that restarting helped. 

      I tried uploading to onedrive and the same problem was occurring, so its probably iPhone related, not recognising that the files have data.

       

      All the best

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