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Nepxh04's avatar
Nepxh04
New member | Level 2
5 years ago

'Empty files cannot be uploaded'

I have recently set up a basic account to try Dropbox out. I have successfully managed to upload some videos and photos from my iphone to my dropbox account. I have hardly used any of the allowance I...
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DBurns's avatar
DBurns
Explorer | Level 3
5 years ago

Ok, it is a PC but I will restart and try.

 

Thank you

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi DBurns, if you're getting this message, it means the file is usually 0 bytes, meaning it contains literally no data on it.

    This is why it can't be uploaded to the site. Whatever file you were trying to upload was only uploading a 0 byte file. Are you certain that the file can be viewed normally on your computer?
    • Garren's avatar
      Garren
      Explorer | Level 4
      4 years ago

      Jay Thanks for the feedback on the other member's queries.

      I have a similar issue however my documents have data on them so why would Dropbox read them as 0 bytes?

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey Garren, hope you don’t mind me reaching out. 

         

        Can you send me a screenshot of the error message you mention? 

         

        Also, which platform are you getting this error on (website or mobile/desktop app)?

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