Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

bassmanadz's avatar
bassmanadz
New member | Level 2
2 years ago

Error when trying to create new files or share existing ones

Hi Ive taken over the admin of my triathlon club's accounts so have full admin rights. One of the guys has an issue with accessing files. Ive tried giving him permission but when I do it ju...
Create
Error Messages
Share
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey bassmanadz, thanks for bringing this to our attention.

 

Have you tried signing in to the account from a different browser, or a private browsing window, to see if you still get the same error?

 

Let me know what you find.

  • bassmanadz's avatar
    bassmanadz
    New member | Level 2
    2 years ago

    Hey Hannah

    Yep tried Chrome and Edge and a private browser, same errors on all three

    Thanks

    Adam

    • bassmanadz's avatar
      bassmanadz
      New member | Level 2
      2 years ago

      I think its my work security controls.
      Ive just logged in on my phone and I was able to add a user.
      Thanks for your help 🙂 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Happy to hear that you were able to figure this out, Adam!

         

        If you need anything else, let us know.

         

        Have a great day!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!