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lucidity's avatar
lucidity
Helpful | Level 6
3 years ago
Solved

File request link results in blank screen

Anyone else experiencing this problem?   ALL of our file request links result in a blank screen when clicked. It is not a browser issue, as it's been tested across many browsers. I wasn't aware o...
Dropbox Pro
File requests
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  • lucidity's avatar
    lucidity
    3 years ago
    I resolved the issue by troubleshooting it myself. The issue is with your branding module; if no background colour is set, it results in a blank screen.
lucidity's avatar
lucidity
Helpful | Level 6
3 years ago

Hi Hannah

Yes, I've reached out to Dropbox support and there is a ticket open.

Thanks

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Can you also give us the ticket number, so we can have a look?

  • lucidity's avatar
    lucidity
    Helpful | Level 6
    3 years ago

    Hannahhere you go...

     

    21585485

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