Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

Edelkakao's avatar
Edelkakao
New member | Level 2
2 years ago

Files (10 years old) only appear online

Files (10 years old) only appear online

 

and I cannot make them visible on my Mac and Harddisk in any way. I cannot see any file on my Mac Dropbox program neither works "offline or online",

which I could handle easily, but there is, again, nothing on my dropbox but some new useless files.

I don't see any option and I tried "everything".

 

Please Help, thanks,

 

 

regards

Edelakako

desktop
sync

5 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi Edelkakao 

    Is Dropbox installed on your Mac and running? If so what does it say if you mouse over its icon on the status bar?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    So those files that its syncing you can see on your machine? 

     

    Have you checked that the folders are not hidden via Selective Sync or that they have illegal characters in them (i.e. !?£$ etc.)

  • Edelkakao's avatar
    Edelkakao
    New member | Level 2
    2 years ago

    happy new year!

    My folders are labeled like this 1_xxxx, 2_xxx

    i will replace the _ and then hope it may work.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Edelkakao, we'll be waiting for your update! 

     

    If you need anything else, give us a shout! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!