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jrobe's avatar
jrobe
Helpful | Level 6
3 years ago

Files are not uploading to Dropbox.

I need to give Dropbox permission. How do I do that?
desktop
sync
upload
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi jrobe, thanks for posting on the Community and happy Monday!

 

Just to make sure we're on the same page, could you send us a screenshot of the error you're getting so that we can have a visual too?

 

Thanks!

jrobe's avatar
jrobe
Helpful | Level 6
3 years ago

 

Files I have the most problem with are photos from my scanner. Thanks!

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshot, jrobe!

     

    Can you clarify for me how exactly you connected your scanner to Dropbox and what steps you’re usually following to upload your scanned files to your Dropbox account?

    • jrobe's avatar
      jrobe
      Helpful | Level 6
      3 years ago

      My scanner puts files in a folder called Scanner which is a subfolder of Dropbox. I have even tried moving the scanned photos to different folders with no luck. Something seems to have changed. I didn't have this problem until recently.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi jrobe, can you try to rename some files online, and check if they sync without any issues? 

         

        Also, if you click on the "How to fix" article, do you see any steps that you can follow? 

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