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jrobe's avatar
jrobe
Helpful | Level 6
3 years ago

Files are not uploading to Dropbox.

I need to give Dropbox permission. How do I do that?
desktop
sync
upload
jrobe's avatar
jrobe
Helpful | Level 6
3 years ago

Renaming doesn't help, "How to Fix" doesn't help. So how do I "Give Dropbox permission to access this file"?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey jrobe, do you use a Mac or a Windows device? 

 

Also, what is the version of the app that you have installed on your device? You can find this by hovering your mouse over the little Dropbox folder, on your task or menu bar, next to your WiFi. 

  • jrobe's avatar
    jrobe
    Helpful | Level 6
    3 years ago

    I use both Mac and Windows. For Mac I have 174.4.5852 and on Windows it is 173.4.6706.

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey jrobe, do you see the error on both of these devices?

     

    Could you try the steps in this thread to see if you can repair the hardlinks in the Dropbox folder to see if it helps the app to sync?

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