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Forum Discussion
Files are suddenly zero kb
Hi,
I have browsed through the forums, but couldn't find any relevant posts.
I have a few documents that are several years old, SUDDENLY they are zero kb and cannot be opened. I haven't really changed anything in my set up.
(I am on a Mac, Monterey, OSX 12.6.1, but I'm pretty sure the problem was there even before I updated to Monterey)
The issue relates to BOTH offline and online files, i.e. they are zero kb both online and in my local folder! I have tried switching between "make files available offline" and "online only" but to no avail.
Please help, since these are quite important files.
Thanks//Oscar
what is the solution to fix this????
- Walter
Dropbox Staff
Hey Oscar Fogelstrom, sorry to hear you're having issues with this.
Can you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment and another one showing your files in your Dropbox folder to check their syncing icons?
Thanks so much!
Walter, thanks for reaching out. Not sure exactly what info you need, but I am attaching a few screenshots here, let me know if you need more.
Thanks//O- Nancy
Hi from me too, Oscar! I hope you’re doing well.
From your screenshot, I can see that you’re able to preview your file via the desktop app. Can you please try to open it on your device, and send me a screenshot of what you see then?
