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Forum Discussion
Files on my laptop are not syncing online or to the Dropbox app on my iOS device
My Excel Spreadsheets are not updating to Dropbox.com or to my iPhone 13 in the app. It used to work but stopped at some point. I can see old spreadsheet files but they are not being updated with new data as it is being entered. How do I get Dropbox to update/sync my files from my laptop?
3 Replies
- Hannah
Dropbox Community Moderator
Hi there, GLRSR1951, thanks for posting to our Community.
If the Dropbox app on your laptop is not syncing new files you add/edit, the first thing you want to check is the sync status.
You can find that, by hovering over the Dropbox icon in your system tray/menu bar with your mouse.
Let me know what you find and we'll go from there.
I did not see a Dropbox icon in my system tray. I added it but when I click on it I get a spinning circle for a while but nothing is loaded. However, I was poking around in my …Dropbox folder and noticed a …Dropbox/Dropbox folder. If I save my updated files to the …Dropbox/Dropbox folder, everything seems to sync and my updated data is there. Is this normal? Can I change back to just the …Dropbox folder?
- Megan
It seems that your Dropbox folder was duplicated for some reason GLRSR1951.
Would you mind sending me a screenshot in order for me to have a visual too?
Also, feel free to clarify the app's exact syncing status, at the moment please.
