We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Wallywest's avatar
Wallywest
Explorer | Level 4
22 days ago

Getting an error that I've hit the number of invites when trying to add many people to my Paper doc.

A friend recommended I use Dropbox to save and send large file, for a while it was working good but I kept getting limit error meanwhile my account is already upgraded so I shouldn’t be getting limit errors when trying to share file with my recipients. 
Is there a way to fix this because it’s becoming really frustrating.

6 Replies

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    13 days ago

    Hi there Wallywest​ 👋

    Thanks for reaching out in the Dropbox Community. I just wanted to check in and see if you were able to get that issue with the invite limit sorted out?

    If there’s anything else we can help with, feel free to let us know - we’re here to support you!

    T 😺 (Dropbox Community Manager) 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    20 days ago

    Hope you don’t mind if I jump in, Wallywest! Please check your Community email address when you can, and reply back to my email.

    I’ve logged a ticket for you, so that we can investigate this internally.

  • Wallywest's avatar
    Wallywest
    Explorer | Level 4
    21 days ago

    HiMegan​

    yes it happens when I add to many people at once also I’ve tried to send them bit by but I still experience the same problem.

    yes the error shows up when I share a folder too really strange.

    On a new account I still get the same error 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    21 days ago

    Hi Wallywest​, let me jump in here! 

    Does this only happen when you try to add many people at once? 

    If you try to add 10, wait for a few minutes, and try to add 10 more people, do you notice the same behavior? 

    Also, does this error show up when you try to share a folder too?

  • Wallywest's avatar
    Wallywest
    Explorer | Level 4
    22 days ago

    Hi Jay​ 

    I’ve been experiencing this for months now and yes I use shared linked via creating a paper doc. 

    it enables me to send to very small amount of recipients let’s say twenty and meanwhile I have hundreds of recipients which led me to upgrading hoping for better outcome but I still keep getting the same thing.

    Even after trying again I still keep getting you’ve hit the limit 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    22 days ago

    Hi Wallywest, thanks for bringing this to our attention.

    Are you trying to send a file via Dropbox Transfer, or by using shared links on your Dropbox account?

    Could you let me know the exact error message you're receiving?

    This will help me to assist further!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!