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CarlaD's avatar
CarlaD
Explorer | Level 4
9 months ago

Having to reinstall Dropbox every day to sync my files on a MAC

For a couple of months I have been having to reinstall Dropbox every day. If I don't, my team members aren't able to see any changes that I have made. 

desktop
Mac
sync

16 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hi CarlaD, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

  • CarlaD's avatar
    CarlaD
    Explorer | Level 4
    8 months ago

    I did that a few weeks ago and they said that is not a file server or computer issue. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey CarlaD, would you mind sharing your ticket number, so we can take a look?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    This would be the version number for the Dropbox desktop application. The ticket ID should be a series of numbers, like 12345678, which would appear in the subject of the email you received.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey CarlaD!

    I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

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