We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

bobbygtx's avatar
bobbygtx
Helpful | Level 5
2 years ago
Solved

How i can take support from Dropbox? I can't share my files

I can't share files. Dropbox directs me to contact support, but there is nothing except a chat bot. Where can I write to support? Are there instructions for contacting this support?

Share

4 Replies

Replies have been turned off for this discussion
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Your support options depend upon what plan you pay for. If its free the only support is the chat bot and here. 

  • bobbygtx's avatar
    bobbygtx
    Helpful | Level 5
    2 years ago

    I have free account and yesterday i can't share my files. Help me please. 

    You can't share files due to a possible virus. I scanned the computer - nothing.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    bobbygtx, are you getting this error perhaps? If yes, are you still seeing the same thing, or has the ban been lifted?

  • bobbygtx's avatar
    bobbygtx
    Helpful | Level 5
    2 years ago

    All work. Thank you very much!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!