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Forum Discussion
ReRe2
12 months agoNew member | Level 2
How to return all files to offline?
I was having sync troubles so to save hard drive space I went to App/Preferences/Manage and selected all to be online. According to the app “…saves hard drive space. Files will still appear on your computer…”. But now the list is empty, and I can't figure how to return them to offline.
Dropbox is not behaving according to your help files. All files sync but the online/offline/sync icons are not working, all files are either completely on my computer or not.
(Backup works ok, the files sync but are completely on my computer - but that's how Backup works.)
I have tried: Fresh install - restart - force quit in Activity Monitor - restarted Finder - no solution.
Well, after 10 days of trying, I took a day off, ate Christmas dinner, and found Dropbox to be magically working fine with sync icons on my Mojave computer! Whew.
Like my Dad used to say, "If you back into a buzzsaw, you'll never know what tooth took."
i.e. Can't really call specify the solution.
23 Replies
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- Nancy12 months ago
Dropbox Community Moderator
ReRe2, you should be seeing sync icons next to your files in the Dropbox folder.
Can you check out my reply here and provide me with the requested info? We can further check this, this way.
- ReRe212 months agoNew member | Level 2
Here's the finder - the folders all have Zero byte files. The "GoogleDrive" folders are not syncd to Google Drive, I just copied them to have some big folders to mess with. I'm doing this to helps a couple of other people with the same problem as well, so I know I'm not alone.
- Nancy12 months ago
Dropbox Community Moderator
Thanks for the screenshot, ReRe2! I see what you mean.
Can you right-click on one of your folders, which says 0 bytes, and send me one more screenshot of the options you see then?
- ReRe212 months agoNew member | Level 2
- ReRe212 months agoNew member | Level 2
Oops I think you meant this:
- Nancy12 months ago
Dropbox Community Moderator
Thanks for that! Can you please select the “Make available offline” option from the menu and let me know what happens then?
- ReRe212 months agoNew member | Level 2
They're all on my computer now.
- ReRe212 months agoNew member | Level 2
- But still no icons. Could be worse. Backing off to the earlier version made sync work. I'm on Mac Mojave, btw
- ReRe212 months agoNew member | Level 2
Putting them back, the invisible (grey in this pic) .dropbox cache grew to 110ish MB, then settled back to 37.7 MB. Interesting (good).
- Walter12 months ago
Dropbox Community Moderator
Hey ReRe2 - thanks for the updates on this.
Can you please let me know if you're running any 3rd party apps that might be monitoring your files somehow or syncing and/or backing them up, apart from Dropbox? Have you granted Dropbox full disk access as outlined here and did you install it with admin privileges in the first place?
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