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I can't enable permissions on my S23 Samsung Galaxy for camera uploads
Dropbox keeps asking my to enable permissions for storage in my mobile Samsung S23 Galaxy but there is no place to enable it. I want to synchronize all my photos and videos in the cloud.
- Confirming I cleared cache and reinstalled Dropbox per the above instructions and it is working. It seems the issue is fixed in the latest version of Dropbox.
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- Nancy
Dropbox Community Moderator
Hey FiggleWiggle! Did you reinstall the Dropbox app on your phone with these steps and it didnât make a difference?
If not, can you send me a visual of the notification you keep receiving?
Iâd also like one more screenshot of the permissions youâve enabled so far, to have a closer look.
Let me know when youâre ready.
It is not there....it is nowhere on this model and it wasn't on the older models either, but it worked then. I've contacted customer service and they don't have an answer....isn't that nice! They said that they are working on an update (new version) to download and to keep checking! This is very frustrating to know that the issue is on their end, they will take our money, but not have a fully functioning product!
- Confirming I cleared cache and reinstalled Dropbox per the above instructions and it is working. It seems the issue is fixed in the latest version of Dropbox.
