Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Shell1's avatar
Shell1
New member | Level 2
4 months ago

I can't see my recent photos on my device when using the desktop app.

Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version/Browser Version N/A I have just installed Dropbox on a new laptop and the most recent photos are not on my device...
desktop
sync
upload
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey there, Shell1 let's jump right into this! 

As a first step, I'd like to make sure that the app is fully synced. Would you mind checking the app's current syncing status, and let me know what it reports?

Also, are you referring to individual photos, or folders? I'm asking in case you have somehow removed some local folders from the device while using selective sync when first installing the app.

Keep me posted, and we'll take it from there! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!