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I can't viewing uploads uploaded to account on another device as I need to verify my account
I have uploaded some files via the app to drop box on my phone, these are not able to be seen when i access drop box from a different device (i this case my macbook). I also am unable to share files from my drop box on my phone, I just repetitively get asked to verify the account. Help!
9 Replies
- Jay
Dropbox Community Moderator
Hi evolve chiro, thanks for bringing this to our attention.
Are you referring to verifying the email address on your Dropbox account?
Have you tried adding no-reply@dropbox.com to your contacts list and checking your spam folder?
This will help me to assist further!
- Thanks Jay, no we are receiving the email, and verifying but then we get asked to do it again…..
- Thanks Jay,
We do seem to be getting those emails, we just can’t send a link to others, and even signing into drop box not in the app, we can’t access some of our own photos - Nancy
Hi evolve chiro. Can you send me a screenshot of one of the emails you keep getting to verify your Dropbox account? Just make sure to hide your personal info before uploading it here.
As for the content you can’t see on other devices, can you see all of your files on www.dropbox.com?
Thanks Nancy, I can see all files only on the app, not on www.dropbox.com
This is the message it get when i try to share a link - Even if i have just replied to the email and verified my account
- Walter
Hey evolve chiro - sorry to jump in here, but could you clear the app's cache and let us know if you're still getting the same error?
- Hi Walter,
Yes we are still having the same
problem after clearing the cache . - Hi Nancy,
I posted the notification an email is being sent to us, we are no Mon gf we receiving the emails however, even in our junk folder
Someone please help! - Walter
Thanks for keeping us in the loop evolve chiro
Would it be OK if we sent you an email to have a further look internally at this point?
