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shshnk's avatar
shshnk
New member | Level 2
11 days ago
Solved

I keep getting a "Couldn't complete share" error on my computer.

Last few days while trying to share folders from the Windows desktop app I am getting the following error:

On trying to share from website getting following error:

 

 

 

I've been using Dropbox for over a decade and have never faced any issued before. I read the help center article too and none of the options apply to me. Please help.

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  • shshnk's avatar
    shshnk
    10 days ago

    For those who check this thread later for same issue - it was a false positive which stopped sharing in my account. But response by the DB team to the thread was very quick, and issue resolved immediately. 

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 days ago

    Hey shshnk - sorry to hear about this.

    It sounds like your sharing activity might have been paused. 

    Would it be OK with you if we reach out via email to have a further look internally?

    Thanks!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 days ago

        Hey Dillon_4 - sorry to hear about this. Can I send you an email to have a further look internally perhaps? 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        11 days ago

        Hey shshnk, I’ve logged you a new ticket. Please reply to it, when you can, and we’ll check this together.

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