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I'm having syncing issues on my Mac and my support interaction isn't helping.
Hi does anyone know who i can complain to re my Dropbox account
I have a subscription and all of a sudden the files have stopped synching on my MacBook Pro .
I reached out for support two weeks ago and the person from Dropbox is asking me to do more and more complicated resets etc. He wants me to delete files, add something else then add some code somewhere then reinstall something then add more code etc.
None of this works.
He then sends even more elaborate troubleshooting instructions.
He doesn’t appreciate I am not a tech person.
What he is asking me to do is completely inappropriate .
Also you get a response in 24 hours.
So for someone who has a business and is reliant on Dropbox this is affecting customers and my business.
One of my customers mentioned Google Drive so am looking into this as an alternative as I don’t believe Dropbox have any decent customer service.
I have checked online and it appears this synching issue with MacBook Pro is not unusual. Surely Dropbox would want to resolve this issue but it appears not.
If anyone can help me I’d be very grateful
2 Replies
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- Nancy
Dropbox Staff
Hey shahidm99, I’m sorry to hear about this.
I searched our database a little bit and was able to find your ticket with our support team. Keep in mind that their response time is usually longer due to their workload and the steps they generally provide are determined by the issue you’re facing.
However, I can understand your frustration and I’ve also left them an internal note to get back to you as soon as they can.
If there’s something else you may need though, let me know.
- Thank you Nancy
Sadly your reply is not helping me solve the issue.
It’s just a platitude so it sounds like you are doing something when in fact nothing has changed.
Poor form.
