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charibancho's avatar
charibancho
Explorer | Level 4
3 years ago

Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.   Selected documents and music folders in my Mac user account, all looked OK then....nothing, no...
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EdVanSchleck's avatar
EdVanSchleck
Helpful | Level 5
2 years ago

Hi Nancy, you see a screenshot above. As also reported by other users in this thread, the Status says "Finished", but the size of the backup remains at 0 Bytes and there are no subfolders or files. I have dis- and reconnected the device, but only after nothing happened for hours. I have now repeated my backup attempt by only selecting one folder on the 1000 GB external SSD. However, this backup does not happen either.

One more question: I did not yet try to delete my backup, since the wording of the menu entry is somewhat ambiguous and my trust in the DB software is now limited. Is it 100% ensured that the content of my external harddrive (the to-be-backuped data) is not affected or deleted by deleting the backup?

EdVanSchleck

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi EdVanSchleck, have you already tried contacting the support team for further assistance regarding this matter?

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