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Move all files and folders from one Dropbox account to another as admin.
We acquired a company that was also using Dropbox and I need to move all the content from that account to our main account and delete that account. There are only 10 users in the account and as Admin I have been tasked with moving everything. I tried doing it using the share folder between the 2 accounts, but I am unable to update the folder permissions in the new location. The majority of the folders I'll be moving are owned by the Team. How can I update the permissions so everyone can edit and use the folders in the new location? I do have the ability to log in as the user since we upgraded both accounts to Business accounts. I need to do this over the weekend so any help would be appreciated.
Hey Vmanda, I definitely see where you're coming from and I'm going to note everything.
Our main goal is to listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine.
As an alternative, you can also check this Help Center article if you wish to merge the two teams together. Or, you could always call our Support and ask them to assist you while you follow the steps on your end, in order for them to guide you and check what you could do differently.
I hope this clarifies!
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I spoke with customer service on Wed. Explained everything i needed, they said all was good. I scheduled with my team to begin the merge this morning and believe it or not, the merge will not go through, apparently my version of Dropbox business doesn't support team merges. You would think they would have mentioned that on Wed. I spoke to customer service again and now I have to wait for this to be escalated and their is no way to contact that team other than via email. so I have to wait, this is the second weekend in a row that I've had to ask my team to stay out of their files and this will be the second week in a row that I have to tell them, just kidding, we still haven't done it. I also had to purchase additional licenses in order to accommodate the merge so I'm again being charged for licenses that I'm not using. My ticket number is 23879768. Quick question, does Dropbox just go out of their way to make things difficult, because I am wasting a ridiculous amount of time and money trying to merge 2 accounts.
- Megan
Dropbox Community Moderator
Hey Vmanda, thanks for the heads up!
I just checked and it seems that the agent working on your case, just escalated your case.
I also left an internal comment there. If you need something else, please let me know and I will be more than happy to help every step of the way!
