Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Ardent B.'s avatar
Ardent B.
New member | Level 2
3 months ago

My Dropbox app has stopped syncing and I can't make files online-only.

Question or Issue How do I make online only when  the option has disappeared as dropbox has stopped syncing? 
desktop
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for posting on our forum today, Ardent B.! Welcome back. 

If the Dropbox app has stopped syncing, then you may not be able to use all Dropbox features indeed. 

To further assist though, can you clarify why your Dropbox app is currently not syncing on your computer? Have you run out of hard drive space for example, or is there something else going on? 

It’d also be helpful to have a screenshot of your desktop app’s exact syncing status and app version.

Give me a nudge, once you have more details.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!