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My Dropbox app stops after several minutes while uploading my photos from my iOS device.
Goodmorning,
I recently started working with Dropbox again and want to upload all my pictures from my iPhone (iCloud) to my Dropbox. It’s about 125,000 photos and it’s not easy, as my app stops after several minutes.
At first it started counting and now counting down as it uploads each photo/movie. But I have to open the app again; sometimes it is completely black and it has to start again and sometimes it resumes. Also the night mode stops after several minutes. I have tried if keeping my iPhone open forever works, but no. Also un-installed the app, closed my iPhone and furthermore rebooted it, re-installed the app. It started counting up again and fortunately (of course) all uploaded photos were available, but it still stops after several minutes.
I am now at 72.000 and it is too time consuming. Any suggestions on what else I can do to keep the app working? Thanks!
Hi Megan,
True and txs!
See below the screenshots of the nightmodus I refer to.
I assume that you have the translation of the Dutch wording in English in your own app? If not, please let me know!
- Walter
Dropbox Staff
So, you were referring to the 'nightly uploads' when you're backing up your photos and videos to Dropbox via the Dropbox mobile app on your iOS device - did I get this right Smittje?
If so, this is for cases where you need to leave your phone charging while uploading a large amount of files overnight etc.
Yes, Walter that is correct. I do all that is required (the three boxes) and keep my phone open permanently. And it is exactly what you say: for uploading a large amount of photos. So then I would not expect that the app closes itself after a few minutes.
01 right before stop, 67984 to go
- iar
Hi Smittje,
I'm one of the iOS engineers responsible for the Photos tab and Camera Uploads (CU) feature in the Dropbox app.
Something to add to the thread from Nancy is that CU will have to take a bit longer to work in your case given that it must request from your device's photo library that each photo stored in iCloud first be downloaded, before the Dropbox app can then register and upload it.
How iOS prioritizes these downloads is effectively up to the operating system, and since it's a background download paired with a background upload, iOS will sometimes say "Hey app, you're hogging too many resources and not actively being used, so slow down or shut down for a while."
We do a lot to work around this limitation, but with a library as large as yours it may take quite a while to wrap up.
- Nancy
Thanks for posting on our Community today, Smittje!
Since you’re uploading a large number of photos to your Dropbox mobile app, it’s expected that the process will take some time to complete.
However, if possible, you can test this by connecting to a different network and see if there’s any difference to the speed with which your files are being added to Dropbox.
As for the issue you mention with the Dropbox app stopping every once in a while, do you mean that the uploading comes to a halt and it’s stuck at the same number of files? Or that you're on the Dropbox app and it shuts down all of a sudden?
If you have any screenshots, please paste them here and I’ll also have a look.
Keep me in the loop for any updates.
Hi Nancy,
Thanks for your answers!
As for the speed: I haven't had any problems with it so far. I only use Dropbox on wifi and both at home and at our company it delivers about the same speed. So that's not a problem for me (yet); I did understand that I might experience some delay towards the end, because the big ones are saved until the end.
Your second question, the sudden stopping of the app, is what makes it an extensive project. It didn’t get stuck so far🤞🏼. Because of the speed at which it goes so far when it does work, it would go a lot faster if it could continue in one go. Which should be the case, I assume. Now I have to reopen the app every few minutes and when I'm not on my phone (or at night), nothing happens.
I'll try to make a video of it, and also how it starts up again. But I have to figure out how to upload it here, because I don't want everyone to be able to see my most recent photos. With fotos I can blur it, but then you won’t see the moment it crashes.
Thanks anyway!
Sudden stops = sudden shut downs. Sometimes re-opening results in resuming where it stopped but most of the times it starts counting again, quickly up to where it stopped (sometimes pausing with the massage that library is being carried out and currently scanned) and then it continues.
I can make screenshots of the screen recordings and see if I can blur my pictures? Where can I post these?
