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IWE's avatar
IWE
New member | Level 2
2 years ago

My Dropbox files on the desktop aren't syncing with the rest of my devices

Hi~The Dropbox files on my desktop are not syncing with my laptop or phone and vice versa.  What can I do to ensure all of them are syncing at once?  Thanks!

 

desktop
sync

3 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Is Dropbox running? 

     

    Mouse over its icon on the status bar (bit near the clock) to see what it is saying.

     

    If you dont see its icon run it from the start menu/app folder, or, reinstall: www.dropbox.com/downloading

    • IWE's avatar
      IWE
      New member | Level 2
      2 years ago

      Thanks for your reply.  No message displays over the icon.  I reinstalled the link you sent and it's still the same.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey IWE! Hope you’re doing well. 

         

        Can you please let me know the OS version of your desktop? 

         

        Also, to clarify, are you seeing the Dropbox icon in your system tray/menu bar after reinstalling? If yes, I’d like you to click on it and send me a screenshot of what you see next.

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