We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

ea ea's avatar
ea ea
New member | Level 2
2 years ago

my file wont open with the blue restart thing

I CANT FIX THE SYNC DROPBOX THING MY APP IS STUCK ON THE RESTART BLUE THING I CANT USE IT AT ALL 

 

desktop
sync

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there ea ea - sorry to hear about your syncing issue.

     

    If this persists after rebooting your computer, could you send us a screenshot of the app's exact status as shown in your menu bar/system tray at the moment?

     

    If you happen to have an antivirus running on your computer, you can also disable it temporarily.

     

    Let us know of any updates!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content