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michaelalandove's avatar
michaelalandove
Helpful | Level 5
31 days ago
Solved

My links are banned - how long do I have to wait until the ban is removed?

I get this and can't share any new links and all old shares no longer work. If there has been a copyright "complaint", shoulding Dropbox be able to tell me what the file complained about was?

Anyway, here is what I've done:

How to remove links:

Log in and on left margin click Shares

Click folders and unshare them (done, almost all)

Click Links and unshare them, just click and thenchoose unshare link. I've done this with anything remotely copyrighted including 2 works of mine I have occasionally shared. 

How long do I have to wait until I'm "unbanned"? 

Is there a way I can unshare everything in a batch? Anything to get out of purgatory. 

 

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  • Hannah's avatar
    Hannah
    31 days ago

    Hey michaelalandove, thanks for your post and sorry to hear about your issue.

    Can we send you an email, so we can take a closer look?

    Let me know.

4 Replies

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  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    27 days ago

    Hi michaelalandove​  and welcome to the Dropbox Community. I am glad to see that you are able to share files once again thanks to the help from our internal team. 

    I’m Theresa (aka your Dropbox Community Manager 😺), and you’ll probably catch me around here quite a bit 👩‍💻 I love connecting with our awesome members and hearing how Dropbox fits into your world 💙.

    If you're up for sharing, I’d love to know how you use Dropbox 💡. Whether it’s organising projects, saving memories, or something completely unique. You might just spark some helpful tips for others or even inspire fresh ideas for our team 🤗.

    Looking forward to hearing from you,

    T 😺 (Dropbox Community Manager)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    28 days ago

    Awesome news, michaelalandove!

    Thanks for the heads up! If you need anything else, give us a shout, we'll be around. 🤓

  • michaelalandove's avatar
    michaelalandove
    Helpful | Level 5
    28 days ago

    Dropbox special staff identified the problematic file and I deleted it, all is good. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    31 days ago

    Hey michaelalandove, thanks for your post and sorry to hear about your issue.

    Can we send you an email, so we can take a closer look?

    Let me know.

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