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Nancy15's avatar
Nancy15
New member | Level 2
2 years ago

My supervisor can't see the videos I share with him

I've been sharing video files with my supervisor for 4 years but it didn't work yesterday.  He set up my Dropbox folder.  I compress a half hour video with Handbrake and Handbrake saves it into my Dropbox folder.   This time, my supervisor couldn't view or open the file.  Please advise what the problem might be and how I go about fixing it.  Thank you.

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1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for posting on our forum, Nancy15!

     

    Are you able to normally see these videos on your Dropbox account, after they’ve been compressed and added to Dropbox via HandBrake?

     

    Also, is he having trouble accessing them via the desktop app, or via his own web account? 

     

    Let me know once you’ve got more updates.

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