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jyohman's avatar
jyohman
Explorer | Level 3
4 years ago
Solved

Not seeing all my files

Hi! I just recently started a new job and they store all their photos on Dropbox. I use the SAME user id and password as my boss, but when I log in dropbox on the computer OR the desktop, I cannot see the same files that she sees when she logs in from her computer.  If I log in to my computer with the previous employees credentials, I can see the folders/files. It's the same computer... just a different USER. Can someone please help?

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  • Jay's avatar
    Jay
    4 years ago
    Are you certain that you're logging in with the same email address as your employer? 

    If the computer isn't a work computer, then you can delete it from the devices page for security purposes.

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi jyohman, thanks for joining the Community!

    Are you logging onto the Dropbox site, or using the Dropbox desktop application to view the files?

    Are you sharing credentials for the same Dropbox account, or are you using shared folders?

    This will help me to assist further!
    • jyohman's avatar
      jyohman
      Explorer | Level 3
      4 years ago

      Hi Jay,

      I've tried logging in both ways and only see about 19 files. However, my employer and the former employees credentials allow me to see all the files on both the desktop and online. My employer was viewing on her phone app.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        In general, we don't recommend using other people's credentials for security and privacy purposes, and also because it's against the terms of service.

        Could you ask them to share the folder to your personal account so that they can then move files there to share with you?
  • AaronP's avatar
    AaronP
    Helpful | Level 5
    4 years ago

    I'm not seeing all my files either apparently for different reasons.

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