Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

AshGion's avatar
AshGion
New member | Level 2
2 years ago

only i can view and then team can not see what i have added

why can I only view my folder with in the team- therefore the team can not see what i have added

8 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi AshGion, thanks for bringing this to our attention.

     

    Are you able to see the folder and files on the site and on your desktop?

     

    Do the file names have any incompatible characters in them?

     

    This will help me to assist further!

  • AshGion's avatar
    AshGion
    New member | Level 2
    2 years ago

     

    I can see what others have added. They can not see what I have added. I can not see what I have added on the desktop just in my finder... 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you clarify what you're seeing exactly? Do you see them on the Dropbox site, but not in Finder?

  • AshGion's avatar
    AshGion
    New member | Level 2
    2 years ago

    Finder/App 

    I can only see what I have added 

    Others can not see what I have added and I can not see what they have added 

     

    Desktop 

    I can not see what I have added in the finder/app 

    I can see what others have added 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Finder and the Desktop app should are the same to me, so I'm not sure what you're referring to. Are you able to view the files in your browser (Chrome, Firefox, Safari)?

  • AshGion's avatar
    AshGion
    New member | Level 2
    2 years ago

    Only I can see what I have added in finder... My team can not see what I have added in finder

  • jstdbx's avatar
    jstdbx
    Icon for Dropbox Product Manager rankDropbox Product Manager
    2 years ago

    AshGion sorry to hear you're having trouble. 

     

    Can you try some troubleshooting steps for us?

     

    1. Log in to Dropbox.com in your web browser (e.g. Safari, Chrome, Firefox) and navigate to the folder in question
    2. Do you see content from your colleagues in the folder there?
    3. Try uploading a file to the folder using Dropbox.com in your web browser
    4. Can your colleagues see the file you added in the web browser?
    5. Do you see the file you added on Finder?

     

    Further troubleshooting steps:

     

    In Finder:

    1. Navigate to the folder in the finder
    2. Right-click on the folder
    3. In the context menu that appears when you right-click, click "View on Dropbox.com" 
    4. Is it the same folder that you see in the steps above?

     

    In the menu bar of your Mac:

    1. Click the Dropbox icon in the menu bar
    2. Click on your profile icon in the top right side of the Dropbox pop-over menu
    3. Click "View sync issues" 
    4. Do you see any sync issues described?

     

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!