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msdesigning's avatar
msdesigning
Explorer | Level 3
2 years ago

Our folders take a long time to sync. Stating 8 users, and not 4 that the team has.

There are four of us in the office, each having folders to sync to DropBox, we have been having to wait an extremely long time for them to sync.  I checked on my PC today and it said 8 users were syn...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi msdesigning, thanks for bringing this to our attention.

 

Could you clarify what you mean by seeing the number of users trying to sync files?

 

Any other info or screenshots would be helpful!

msdesigning's avatar
msdesigning
Explorer | Level 3
2 years ago

I'm not at the office now, but it showed each employee's name PLUS the XXX TEAM name (each person's name was under that also - for a total of 8 trying to sync! 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    When you get a chance to get a screenshot, since I'm not sure where you're seeing this information, please reply to this message with what you're seeing in order to look into this.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      Out of interest msdesigning what version of Dropbox and OS are you using as I'm seeing similar. Files / renames and things are not updating as quickly as they should (10+ minutes in some cases)

      • msdesigning's avatar
        msdesigning
        Explorer | Level 3
        2 years ago

        Windows 11 Pro and the newest version of Dropbox—we have fiber internet, but the files are taking forever to sync!

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